Refund policy

We hope your purchase feels like it was made just for you.
Each piece is produced in small batches, thoughtfully crafted to become part of your daily life.

Because of this special care, we’re unable to accept returns for change of mind.
Please choose with intention and feel free to contact us before purchasing if you have questions — we’re always happy to guide.

If something arrives damaged or faulty, we’ll make it right.
Please email us within 14 days of delivery with:

• Your order number
• A brief description of the issue
• Clear photos of the item + packaging

We’ll respond quickly and arrange a replacement or refund.
In most cases, replacements are our preferred solution, as many items are limited and seasonal.

If a return is allowed for any reason other than damage or defect,
the item must be unused, in its original packaging,
and the customer is responsible for return shipping costs.

Personalised or customised items are final sale and can’t be returned or exchanged unless defective.